Frequently Asked Questions

Do you have doubts or questions about iServices?

1. What is a refurbished?

Refurbished is equipment in excellent condition and second-hand. These are devices that come from trade-in programs or have been used for display in a store, and therefore do not show any major defects that would compromise their use.

At iServices you will find Refurbished products from various brands such as Apple or Samsung. All equipment is extensively tested by our team of experts to ensure optimal operation.

Based on the condition of the equipment and signs of use, we classify it in a Condition Guide:

• Excellent: equipment as new.
• Very good: equipment in excellent condition.
• Good: Equipment in excellent condition.

We work with certified international suppliers, focusing on the circular economy of electronic products.

2. Do refurbished iPhones have a warranty?

According to Decree-Law No. 84/2021, all refurbished equipment, including iPhones, has a 3-year warranty.

At iServices, all refurbished equipment has a warranty of up to 3 years, with the exception of the battery, which has a 1-year warranty. Check out our Warranty, Exchanges and Returns page and discover our warranty policy.

3. How long is my repair guaranteed at iServices?

iPhone screen repairs are guaranteed for life at iServices. All others have a 2-year warranty.

Visit your nearest iServices store and receive a free diagnosis from our experts.

4. How does the iServices trade-in program work?

iServices has an iServices trade-in program for iPhones and Samsungs. We accept models from the iPhone XS onwards if you purchase a refurbished one in our stores.

Find out how much your mobile phone is worth in one of our iServices stores throughout the country.

5. How does iServices diagnostics work?

In case of a breakdown, you can go to an iServices store . Our experts will diagnose your equipment and describe the problems detected.

After the causes of the problem have been identified, the customer will receive a free repair quote. Depending on the type of repair, you will have your equipment like new again immediately!

6. Which brands are covered by iServices repair?

At iServices we are specialists in repairs for Apple, Samsung, Huawei and other brands, namely:

• Xiaomi;
• OnePlus;
• ASUS;
• Oppo;
• Nokia;
• Motorola;
• Lenovo;
• Microsoft;
• Alcatel;
• Wiko;
• BQ;
• Dell;
• Honor;
• TCL;
• HTC;
• Nintendo.

7. How to buy online on the iServices website?

In the iServices Online Store you can choose from an extensive catalog of accessories and gadgets for your mobile phone, as well as a selection of refurbished Apple products. To complete your purchase, all you need to do is follow these steps:

1. Add your items to the shopping cart;
2. You can find an overview of your purchase on the icon. You can add a discount code or adjust the number of products to buy;
3. Click on “Checkout” and enter your details;
4. Choose your shipping and payment method. You can specify a delivery address or pick it up in one of our stores;
5. Your purchase is on its way!

8. How long does it take for my purchases to be shipped on the iServices website?

At iServices, we work daily to ensure that you receive your products as quickly as possible, always guaranteeing safe and quality delivery.

• If the delivery address is in Lisbon, you can receive your order the same day if you order before 3:00 PM.
• For the rest of the continental territory, your order will be delivered the next business day for orders placed before 3:00 PM.
• For the islands, it takes approximately 10 days for your orders to reach their destination.

9. What types of malfunctions do the iServices specialists cover?

Is your smartphone or computer broken? The specialists at iServices are ready to repair your equipment in a wide range of possible malfunctions , namely in the following parts/situations:

• Screen;
• Battery;
• Camera;
• Buttons;
• Antennas, Wi-Fi, Bluetooth GSM and GPS;
• Face ID;
• Sensors;
• Sound;
• Liquid damage;
• Other damage.

In case of a breakdown, please feel free to contact us or go to one of our more than 50 iServices stores throughout the country. The diagnosis is free and your equipment can be repaired immediately!

10. How to contact iServices?

If you have any doubts or questions, please do not hesitate to contact iServices! You can do this by phone, e-mail or the form on our website. Visit our contact page .