Privacy Policy

Transparency and Privacy: Discover How We Manage Your Information

At iServices, Lda – Multi-brand Repairs, NIPC 510151906, headquartered at Avenida Infante Dom Henrique, nº 328, cave B 1800-223 Lisbon, Lisbon district, we take your security into account and believe in protecting and safeguarding the privacy of the personal information you share with us. We frequently manage processes to ensure the security of all operations carried out on the website and/or applications, guaranteeing the privacy of personal information provided by our users.

Below, you will find information that you can consult to understand how we manage your data.

Personal Data

When using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email Address
Name
Phone Number
Address, Postal Code, City, Country
Cookies
Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include details such as your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, device identifiers, and other diagnostic data.

For service evaluation purposes, data related to purchases or technical interventions in our stores may be shared with the company TrustPilot so they can send a review request. You can learn more about TrustPilot's data processing policies at: https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms

Cookie Policy

Cookies are small text files sent to your browser by a website you visit. They help the website remember information about your visit, such as language preferences, display settings, and other configurations. This makes your next visit easier and the site more useful.

You can find more information about the cookies we use here.

Data Security

Your data security is important to us, but remember that no method of Internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Surveillance System

All iServices stores have a CCTV system without sound recording. The cameras are used exclusively for property and personal security purposes, respecting the privacy rights of employees and customers.

Personal Data Protection

iServices is committed to handling personal data related to its customers and their respective devices in accordance with applicable laws and will not disclose this data to third parties unless required by law. Minors must always obtain authorization from their parents or guardians before providing Personal Data. In accordance with the Personal Data Protection Law, visitors can exercise their right to access, rectify, and cancel their data at any time by contacting iServices, Lda – Multi-brand Repairs, Avenida Infante Dom Henrique, nº 328, cave B 1800-223 Lisbon, Lisbon district, in writing. From that moment on, you will no longer receive regular updates about the activities of this organization.

Last updated: March 25, 2025

Personal data categories	Examples
Identification and contact details	Name, identification document number, tax identification number (TAX), age, date of birth, telephone number, email, address, payment details, electronic identifiers (digital login credentials), etc.
Relationship with iServices	Products history and services you researched, purchased or subscribed to
Profile	Likes, interests and preferences in your relationship with iServices

Goal	Examples
iServices Client Program	iServices handles identification data, purchase history of articles or services, customer profile and campaign communication.
Direct marketing	Communication of news, opportunities or campaigns to most customers.
Home deliveries	iServices handles customer identification data, contact details and address.
Compliance with tax obligations	iServices maintains transaction data for the period required by law.

1. What is personal data and what categories of data do we handle at iServices?2. Who is responsible for processing your personal data?3. In which situations do we handle your personal data4. For what purposes do we process your personal data?5. On what basis we treat your personal data6. How long do we keep your personal data?7. To whom do we transmit your personal data?8. What are your personal data protection rights and how can you exercise them?

Rights	What do they consist of
Right of access to information	You can obtain confirmation of which personal data is processed by iServices, as well as the respective information about the purposes of the processing or the terms of retention of these data.
Right of correction	You can request the modification of your personal data that are incorrect or incomplete.
Deletion right	You can request the deletion of your personal data, as long as there are no legal requirements for its conservation.
Right to portability	You can receive the personal data you have provided us in a structured form in a self-reading digital format.
Right of opposition	You can oppose or withdraw the consent you previously gave to a processing of your personal data.
Right to Treatment Limitation	You can request the limitation of the processing of your personal data, in the form of: 1.Suspension of treatment; 2.Limitation of the scope of processing to certain categories of data or processing purposes.
Right not to be subject to automated individual decisions	You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumption profiles by iServices, based on their tastes, interests and preferences, research and purchase history, etc., namely to provide a quality service and adapt marketing communications.

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