Privacy Policy
Transparency and Privacy: Discover How We Manage Your Information
The new General Data Protection Regulation provides a broader definition of the concept of personal data. Personal data is any information, regardless of its nature and the support in which it is presented, capable of identifying a person. Examples of categories of personal data handled by iServices are:
| Personal data categories | Examples |
|---|---|
| Identification and contact details | Name, identification document number, tax identification number (TAX), age, date of birth, telephone number, email, address, payment details, electronic identifiers (digital login credentials), etc. |
| Relationship with iServices | Products history and services you researched, purchased or subscribed to |
| Profile | Likes, interests and preferences in your relationship with iServices |
| Customer Card | Date of birth, gender (if provided), region, postcode, tax identification number linked to the card for collecting points online, card number, points balance and history. |
The entity responsible for processing your personal data is iServices Netherlands B.V. (Tax ID 867664253).
At iServices we process your personal data: when you make a purchase, when you hire a service or when you agree with the collection of data on our website. This treatment can be done orally, in writing or through our website.
iServices guarantees that your personal data are processed only for the purposes communicated to you within the scope of specific programs or services. By way of example, iServices handles data for the following purposes:
| Goal | Examples |
|---|---|
| iServices Client Program | iServices handles identification data, purchase history of articles or services, customer profile and campaign communication. |
| Direct marketing | Communication of news, opportunities or campaigns to most customers. |
| Home deliveries | iServices handles customer identification data, contact details and address. |
| Compliance with tax obligations | iServices maintains transaction data for the period required by law. |
These are the circumstances that allow us to process your personal data:
| Your express consent either written, or orally, for example, for direct marketing purposes, so that you receive emails or SMS messages from iServices |
| The execution of a contract that was done with iServices, such as a contract for the purchase and sale of products or services purchased from iServices |
| Fulfillment of a legal obligation |
| The legitimate interest of iServices for example, for the purpose of improving the quality of the service provided. |
iServices undertakes to process your personal data in such a way as to guarantee the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.
Some personal data are required to enter into and perform a purchase or service contract; without them we cannot process your request. Providing any other data is optional.For example, to join the Customer Card you must provide your name, date of birth, email, region, postcode and mobile number. All other fields are optional.
iServices retains your personal data only for the period of time strictly necessary to carry out the purpose for which it was collected or, as the case may be, until it exercises its right of opposition or right to be forgotten. After this period of conservation, iServices deletes your personal data.
Whenever necessary, iServices may transmit your personal data to third parties – iServices partner companies, for example, freight transport companies – only and exclusively for the purpose of carrying out a contracted service, such as the delivery of a product at home. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.
For service evaluation purposes, data relating to purchases or technical interventions in our stores may be shared with the TrustPilot company so that it can send an evaluation request. You can find out more about trustpilot's data handling policies at:End User Privacy Terms
The digital card is provided through Apple Wallet (Apple) and Google Wallet (Google). In the case of Google Wallet, the card data (name, card number and points balance) are hosted on Google's servers, which may involve transfers outside the EEA under the EU-US Data Privacy Framework.
| Rights | What do they consist of |
|---|---|
| Right of access to information | You can obtain confirmation of which personal data is processed by iServices, as well as the respective information about the purposes of the processing or the terms of retention of these data. |
| Right of correction | You can request the modification of your personal data that are incorrect or incomplete. |
| Deletion right | You can request the deletion of your personal data, as long as there are no legal requirements for its conservation. |
| Right to portability | You can receive the personal data you have provided us in a structured form in a self-reading digital format. |
| Right of opposition | You can oppose or withdraw the consent you previously gave to a processing of your personal data. |
| Right to Treatment Limitation | You can request the limitation of the processing of your personal data, in the form of: 1.Suspension of treatment; 2.Limitation of the scope of processing to certain categories of data or processing purposes. |
| Right not to be subject to automated individual decisions | You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumption profiles by iServices, based on their tastes, interests and preferences, research and purchase history, etc., namely to provide a quality service and adapt marketing communications. |
| Right to lodge a complaint | If you consider that the processing of your data does not comply with the applicable law, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), atwww.autoriteitpersoonsgegevens.nl. |
You can exercise these rights in writing through theiServices customer supportavailable on our website.We respond to your request within the period laid down by the applicable law.
You have the right to obtain additional information about the use we make of your personal data, thus guaranteeing the transparency of this treatment. This information includes confirmation that your personal data are or are not subject to processing and, if that is the case, you have the right to obtain certain information such as the categories of personal data, the purposes of processing, the recipients of the personal data, the period of retention of personal data or the origin of the data, among others. You can tell us on the form what information you want to receive on the form.iServices customer support
You have the right to request that your personal data be transmitted directly to another controller in the format that suits you, whenever technically possible. To activate this right, we ask that you fill in your data sharing request what information you want to share and the recipient(s) of that information. Optionally you can specify the format in which you want us to share this information in the form.iServices customer support
You have the right to have your personal data erased or "forgotten" when the data is no longer necessary for the purposes of processing or if the data is processed unlawfully, among other reasons. There are exceptions to the exercise of the right to erasure, for example, in cases where processing is necessary for the purpose of exercising or defending a right in a judicial process. Deleting your personal data is irreversible, which means that we cannot recover it if you want to reverse this decision. You will be able to indicate in your request which categories of personal data you want to be deleted in the form ofiServices customer support
You have the right to obtain a restriction on the processing of your personal data when certain situations arise, such as when your personal data are not correct. By exercising this right, data may only be processed in certain cases (for example, for conservation purposes), but with the affixing of specific marks.
To exercise your right to restrict the processing of your personal data, please contact us using the formiServices customer support
You have the right to object to the processing of your personal data, for reasons related to your particular situation. This right allows you to object to treatments that are not based on your consent, such as sending emails or SMS relating to your transactions in iServices stores or online.
To exercise your right to object to the processing of your personal data, please contact us using the formiServices customer supportand specify which data processing purpose(s) you wish to oppose.
You can cancel your Customer Card membership at any time through the form ofiServices customer support.Cancellation entails the deletion of the programme data and the loss of the points collected, without prejudice to the retention of billing data for the legally required period.
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