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Terms and conditions
Get to know the general terms and conditions of the iServices website
This document establishes the information regarding contracts concluded at a distance on the website https://iservices.pt/ (hereinafter referred to as the iServices Site), under the terms of Decree-Law No. 24/2014, of February 14, in its current wording.
All content of the iServices Site (texts, trademarks, and logos) is the property of iServices, Lda – Multibrand Repairs, NIPC 510151906, headquartered at Avenida Infante Dom Henrique, nº 328, basement B 1800-223 Lisbon, district of Lisbon (hereinafter referred to as iServices).
The copying, reproduction, modification, or dissemination of its content, including the extraction of text or images for other uses, cannot be carried out without the prior written authorization of iServices. iServices allows free access, without costs, to the iServices Site, with the aim of providing general information and information about the company and the work it develops.
Notwithstanding the effort permanently developed by iServices to ensure the quality of online content and services, the information provided is of a general nature and may, eventually, not be complete or up-to-date. The content of this site does not replace the actions and recommendations of the brand to which your equipment belongs.
iServices reserves the absolute right, not subject to justification, to suspend, change, add, or remove parts of the site's content at any time and to restrict the use and accessibility of its site. These changes will serve to improve both the iServices Site and the services offered to its Users.
iServices may, at any time and without prior notice, change these Terms and Conditions, as well as the services it provides, without prejudice to acquired rights regarding contracts already concluded and in progress. Continued use of this site, after such changes, will constitute acceptance of them, and the invocation of ignorance or non-acceptance of the changes will not be acceptable.
The purchase of any product on the iServices Site and the creation of an account presuppose acceptance of these Terms and Conditions.
The User is obliged to use the iServices Site in a manner consistent with the Laws and Regulations applicable in Portugal for this type of service. We remind users from other countries that the rules and conditions of the privacy policy may not be applicable to the terms and conditions of this site, and any damage resulting from access or use of the content of this site is their sole responsibility.
The use of this site for the practice of illicit acts, whether of a civil, criminal, or other nature, or the violation of any third-party rights, is expressly prohibited.
iServices undertakes to process personal data, relating to its customers and their respective equipment, in accordance with the legislation in force and not to disclose, to third parties, information relating to this data, except when required by law.
Minors must always obtain authorization from their parents or guardians before providing Personal Data. In accordance with the provisions of the General Data Protection Regulation, visitors may, at any time, exercise their right of access, rectification, and cancellation, by communicating in writing to:
iServices Lda - Avenida Infante Dom Henrique 328, 1800-227 Lisbon, Portugal.
From that moment on, you will no longer receive regular information about the activity of this organization.
Product Information
iServices takes into account the information regarding the essential characteristics of the products through technical descriptions provided by its suppliers, photographs, and videos that illustrate the products sold, in strict compliance with the best market standards, transmitting them clearly to its customers on the page of each product and/or service it provides.
Price Information
iServices clearly provides, on its Site, the total price of each good or service, in euros, including fees and taxes, or any other applicable charges.
iServices cannot be held responsible in the event of a computer, manual, technical error, or any other origin, that causes a substantial and unforeseen change in the retail price on the iServices Site, therefore, in cases where this is exorbitant or manifestly derisory, the purchase order will be considered invalid and canceled, and the Customer will be informed of this fact.
The prices and products available on the iServices Site, as well as promotional campaigns and offers, are only valid for purchases made through the iServices Site and may not coincide with those practiced in physical stores, except for promotions expressly indicated on the iServices Site.
Order Processing and Delivery
The order will only be processed after payment confirmation. The customer will be informed, on a durable medium, of the purchase confirmation and the estimated date of delivery or availability at the physical store. The Customer can choose whether to receive the item at an address of their choice or at an iServices store of their choice.
Dispute Resolution
Under the terms of article 18 of Law No. 144/2015, of September 8, we inform our esteemed Customers that the European Union has a website where it supports consumers in submitting their complaints about any dispute in which they are involved.
iServices provides all the information so that you can exercise your right to complain to an official, third, and impartial entity in the process.
Thus, if you are dissatisfied with the purchase of a good or service on the iServices Site, or with a solution presented by us, you can access the official website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT and submit your complaint.
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them resolve their consumer disputes, before resorting to litigation in the Courts.
Alternative Dispute Resolution Entities:
CIMAAL - Algarve Consumer Conflict Information, Mediation, and Arbitration Center
CACRC - Coimbra Region Consumer Conflict Arbitration Center
CACCL - Lisbon Consumer Conflict Arbitration Center
CICAP- Porto Consumer Information and Arbitration Center
CIAB - Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Tribunal) - for Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Ponte de Lima, Póvoa de Lanhoso, Terras de Bouro, Valença, Viana do Castelo, Vieira do Minho, Vila Nova de Cerveira, and Vila Verde
CNIACC - National Consumer Conflict Information and Arbitration Center
CACC RAM - Autonomous Region of Madeira Consumer Conflict Arbitration Center
TRIAVE- Ave, Tâmega, and Sousa Consumer Conflict Arbitration Center
Customer Support
iServices provides a Customer Support service, through which the Customer can contact iServices to request clarifications, give suggestions, or submit complaints, through the form available at https://iservices.pt/suporte and/or the following means:
General
Online Store
Complaints
Personal Data Management
Complaint Management
If the User disagrees with iServices' decisions, considering that there is a violation of these Terms and Conditions, they may submit their complaint through the means indicated above.
Whenever iServices receives a complaint, it undertakes to analyze the situation presented, respond to the User, and process the complaint as quickly as possible.
iServices may inform the arbitration institutions designated for this purpose and the authorities, and the User undertakes to collaborate with said institutions and associations, accepting the principle of arbitration.
The iServices Site may contain links to other websites over which it has no control and is not responsible for their content. The inclusion of links to other websites is made solely as an informative reference and without any opinion on the content, owners, services, or products offered. iServices reserves the right to demand the removal of any comment it deems inappropriate, this criterion being its sole responsibility.
