iServices Pre-Repair Delivery Policy

Prepare your equipment for iServices technical assistance

At iServices we take our customers' information privacy and data security very seriously and for this reason we have several protocols in place to ensure your data is protected throughout the repair process. The first step in ensuring the confidentiality and security of your data begins before the equipment is delivered for repair.

Follow the steps indicated below, before handing in your equipment for repair at iServices.

APPLE Equipments:

1. Backup of your iOS device, using iCloud or on your Mac.
2. Have your Apple ID password. For some repairs, it is necessary to disable the Find My iPhone feature.
3. If you forgot your Apple ID password, you can retrieve it here.

SAMSUNG Equipments:

1. Make a backup of your SAMSUNG device.
2. Put your SAMSUNG device in Maintenance Mode.

XIAOMI Equipments:

1. Efetue um backup (cópia de segurança) do seu dispositivo XIAOMI.
2. Coloque o seu equipamento XIAOMI em Modo de Manutenção.

Equipamentos HUAWEI:

1. Make a backup of your HUAWEI device.
2. Put your HUAWEI device in Maintenance Mode.

Other Brand Equipments

1. Make a backup of your device.
2. If your device's operating system allows it, put it in Maintenance Mode.