Warranty, Exchanges and Returns

iServices Refurbished Equipment Warranty

At iServices, all refurbished equipment undergoes a rigorous diagnostic and technical testing process to ensure it functions correctly.

When purchasing refurbished equipment from iServices, you benefit from:

• Up to a 3-year warranty, in accordance with the conditions applicable to the equipment purchased;
• 1-year warranty for the battery;
• Specialized technical assistance;
• Repair or replacement of the equipment whenever the situation is covered by the warranty.

If any anomaly is detected during the warranty period, our technical team will analyze the equipment and present the most appropriate solution.

All products sold at iServices include a standard limited warranty. The warranty period begins on the date of purchase. The original purchase invoice (sales receipt), which includes the date of purchase, serves as proof of purchase and warranty. This warranty covers the costs of replacement parts and labor necessary to restore the proper functioning of the equipment.

What is covered by the warranty?

The warranty covers functional defects or technical anomalies that do not result from misuse, accidents, or third-party intervention.

Whenever applicable, iServices may:

• Repair the equipment;
• Replace the equipment with an equivalent one;
• Proceed with a refund of the amount paid when it is not possible to repair or replace the product.

What is not covered by the warranty?

The warranty does not cover situations resulting from:

• Damage caused by water or humidity, electrical discharges, impacts and/or falls, physical damage, broken screen, broken, cracked, or bent back cover;
• Cosmetic damage, such as scratches and dents, scratched, erased, or discolored keys and key symbols, plastic covers and components, or damage caused by misuse, such as a broken LCD or stains caused by abrasive or alcohol-based products, or pressure marks;
• Defects caused by normal wear and tear (e.g., screen scratches, loose parts, loose USB connectors, power inputs);
• Equipment altered, repaired, and/or modified (including expansions) by unauthorized persons;
• Equipment that has been intervened with (including expansions) by yourself or by third parties. Failures and consequences related to the intervention of a company or other entity not authorized by iServices, repair or attempted repair, technical intervention by persons or repair centers outside the iServices Technical Department and services;
• If the equipment serial number (IMEI), laptop, components, or accessories are altered, canceled, or removed, or rendered illegible;
• If the warranty seal is torn or altered, any equipment or parts thereof whose labels or serial numbers have been modified or rendered illegible;
• Damage caused by external electrical failure, accident, natural disaster, intentional or accidental misuse, abuse, negligence, or improper maintenance, or use under abnormal conditions due to the use of the equipment for a purpose other than its normal use;
• Damage caused by improper installation or incorrect connection to a peripheral device (printer, optical reader, etc.);
• Repair of damage resulting from causes external to the device (for example, accident, shock, voltage fluctuation, oxidation, presence of sand, etc.);
• Alteration of components, chassis, and display for aesthetic reasons not authorized by iServices;
• Damage caused by transport performed by the Customer or third parties on their behalf;
• Use harmful to the preservation of the device;
• Improper software installation, and updates poorly performed or not performed when requested by the operating system, malfunction of third-party software;
• Damage or loss of any program, data, or removable storage, or if there are costs for data or program recovery;
• Infection by computer viruses, installation, and use of software not provided or incorrectly installed;
• Normal and natural wear and tear of products, including consumables, parts that require periodic replacement during normal use of the equipment or whose service life may be shorter than the duration of the Limited Warranty, including, without limitation, batteries, chargers, or specific parts and accessories related to the appearance of the equipment.

How to claim the warranty?

If you need assistance during the warranty period, you should:

• Contact our team via email at [email protected];
• Indicate the order reference and describe the identified situation;
• Send or deliver the equipment for technical evaluation;
• After analysis, the appropriate solution for the case will be presented.

Exchanges and Returns

We want you to be completely satisfied with your purchase. If you wish to return a product purchased online, you may exercise your right of withdrawal within 30 days of receiving the order.

For the return to be accepted, the product must:

• Maintain its original characteristics and intact labels;
• Show no signs of use;
• Be returned in its original packaging;
• Include all supplied accessories and documentation.

After validation of the return conditions, the refund will be processed through the same payment method used for the purchase, within the applicable legal timeframe.

How to request a return?

• Send an email to [email protected];
• Indicate the order reference;
• Wait for return instructions;
• Send the product for verification;
• After validation, the respective refund will be made.

Exceptions to the Right of Return

For hygiene and safety reasons, some products cannot be returned after opening or use. Whenever applicable, these exceptions will be duly identified on the product page.

Frequently Asked Questions

How long does the warranty on refurbished items last?

Refurbished equipment benefits from a warranty of up to 3 years, in accordance with the conditions applicable to the product purchased.

Is the battery included in the warranty?

Yes. The battery benefits from a 1-year warranty.

How much time do I have to return a product?

You have 30 days after receiving the order to exercise your right of withdrawal.

How long does the refund take?

After validation of the return, the refund will be made within the applicable legal timeframes.

How can I request assistance?

Via email at [email protected], indicating the order reference and the description of the situation.