Yes, you have a period of 14 days after receipt to request an exchange or return of a product, provided that the necessary conditions are met.

In order for the return to be accepted, the product must:

• Not have been used;
• Maintain the intact labels and original characteristics;
• Be complete, including all accessories (e.g.: charger) and the invoice;
• Not present damages due to misuse;
• Be formatted with the original definitions (without unlock code and, in the case of refurbished iPhones, with iCloud deactivated).

You should send an email to [email protected], indicating: the item(s) you wish to return or repair;
and the order number or reference.

The iServices technical team will test the equipment to assess its condition. If it meets all the requirements, it may be:

• Refunded, within 14 days, using the same payment method;
• Exchanged for another device, if there is a problem unrelated to the user;
• Repaired free of charge, in the case of faults covered by the warranty.

iServices may refuse the return if:

• The product is damaged, worn, or shows signs of use;
• The Serial Number has already been associated with a user account.

No, the warranty does not cover damage caused by misuse, negligence or natural wear and tear. In these cases, iServices is not responsible nor accepts returns.